News

Planned Closures for the next 12 months

Beech Tree Surgery and it's branches, Riccall and Carlton, will be closing 1 afternoon each month for staff training and care improvement meetings. Please see the dates we will be closed for the afternoon over the next month:

2025

• Thursday 16th January 2025
• Tuesday 18th February 2025
• Wednesday 12th March 2025
• Thursday 10th April 2025*
• Tuesday 13th May 2025
• Wednesday 18th June 2025
• Thursday 17th July 2025
• Tuesday 19th August 2025
• Tuesday 16th September 2025
• Thursday 16th October 2025
• Wednesday 12th November 2025
• Wednesday 3rd December 2025

To facilitate this we have condensed our existing lunch closures into these afternoons so we will no longer close our doors on a lunchtime Mon-Fri.

*Please note that this schedule has been amended for the April 2025 closure from Tue 15th to Thu 10th - UPDATED 20th Februaury 2025

Published on 18th Jul 2024

Armed Forces Veteran Friendly GP Practice

Beech Tree Surgery are proud to announce that we are an Armed Forces veteran friendly accredited GP practice.

This means that, as part of the health commitments of the Armed Forces Covenant, we have a dedicated clinician who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.

If you are ex-forces, please let your GP know to help ensure you are getting the best possible care. To find out more, please ask your nurse or GP, or head over to read more on our Services tab.

Published on 5th Feb 2024

Introducing ‘Anima’ – Our New Appointment Triage System

Beech Tree Surgery are pleased to announce an update to our Triage service. On Monday 11th September 2023, we will be introducing ‘Anima’, a new system which will replace our existing 'Klinik' online system.

Anima seamlessly and confidentially integrates with your medical record bringing improvements to how you access care and appointments and how our staff assess your condition. Anima allows our Clinical Triage Team to continue to improve access times by helping us to direct you to the most appropriate care for your medical needs. This ensures we make use of our limited resources in the most safe and efficient way. All appointments will continue to be offered according to clinical urgency and need.

Your request will be handled in exactly the same manner whether you complete the Anima request online yourself, or contact us via telephone, where our receptionists will ask the same questions to ensure equity of access for all patients. We would encourage all patients who can do so to use Anima, as this will prevent you needing to queue on the telephone and keep lines free for those who do not have internet access. Completing an Anima request yourself also provides you with more discretion should you prefer not to discuss your medical problem with one of our receptionists.
More information is available on the Anima website patients.animahealth.com/. You will be able to register now and submit your Anima request from Monday 11th September 2023.

We would like to ask for your patience whilst we transition to Anima as we are aware that introducing any new system may have some teething troubles, however we are not anticipating any disruption.

We have listened to patient feedback and hope you find Anima easier to use. We are really excited about this change and the benefits it will bring to all our patients and staff.

What are the benefits to me as a patient?

As a patient you will benefit from:

• Being able to log on (either with an anima log on or your NHS login used on the NHS app) to see the status and outcomes of your current and past requests.
• You will be asked questions based on your issues (asked without medical jargon)
• You can use the system in a number of languages
• Your medical records will be more complete for the future
• The practice responses will be clearer
• You will receive a text message and email to let you know when the practice has responded (no more missing emails in the junk box).
• You can provide all the information that the practice needs without waiting on the phone

What are the benefits to the practice?

As a practice, Beech Tree Surgery will benefit from:

• We will see your request in a clear structured format
• We will be able to save all the information about your requests in a structured way into your medical records – This will help staff when looking at your records for this episode of care or in the future.
• As patients can see the status of their request, we should get less duplicates that clog up the system.
• Your requests will be clearer to understand at first glance and so the team will be able to allocate correct people, thus making our turn around more efficient.
• Your requests will come into our system with a Red, Amber, Green rating with clear information about what responses have triggered the rating. This will allow the team to focus on any urgent requests.
• We will be able to provide clearer responses due to the way that Anima builds the response as we perform actions. These responses will be safer as well as it will be secured behind a log in.

Published on 3rd Sep 2023